Big Business Events Customer Privacy Notice
This privacy notice tells you what to expect us to do with your personal information.
Our contact details:
Post
18 Hoffmanns Way, Chelmsford, Essex, CM1 1GU, GB
Telephone
01376653147
info@bigbusinessevents.co.uk
What information we collect, use, and why
We collect or use the following information to provide services and goods, including delivery:
– Names and contact details
– Website user information (including user journeys and cookie tracking)
We collect or use the following information for service updates or marketing purposes:
– Names and contact details
Lawful bases
Our lawful bases for collecting or using personal information to provide services and goods are:
– Consent
Our lawful bases for collecting or using personal information for service updates or marketing purposes are:
Legitimate interest:
Legitimate Interest for Collecting or Using Personal Information for Service Updates or Marketing Purposes We collect and use personal information for product updates and marketing purposes based on our legitimate interests.
This approach balances the benefits to our users, our organisation, and the community while ensuring we do not unfairly prioritise our needs over those of the individuals involved.
Benefits to Individuals: Improved Services: The information we collect helps us understand our users’ preferences and needs, allowing us to tailor our services to better meet their expectations and enhance their overall experience.
Timely Updates: Users receive important updates about our services, informing them about new features, improvements, or changes that might affect their usage.
Relevant Marketing: Our marketing communications are more relevant and valuable to users, as they are based on their interests and past interactions with our services.
Benefits to Our Organisation:
Enhanced Engagement: We can increase engagement and satisfaction by providing users with relevant and timely information, leading to a more robust and loyal customer base.
Efficient Resource Allocation: Understanding user preferences helps us allocate our resources more effectively, focusing on areas that bring the most value to our users and business.
Competitive Edge: Personalised marketing and service updates help us stay competitive in the market by more accurately addressing user needs than generic approaches.
Balancing Benefits and Risks:
Data Minimisation: We only collect the personal information necessary for the specific purpose, reducing the potential risks associated with data collection and use.
Transparency and Control: Users are informed about what data we collect and how it will be used. They can opt-out or customise their preferences regarding service updates and marketing communications.
Data Security: We implement robust security measures to protect the personal information we collect, ensuring it is stored and processed safely.
Regular Assessments: We periodically assess our data collection practices to ensure they remain necessary and proportionate, making adjustments as needed to align with best practices and regulatory requirements.
Where we get personal information from
– People directly
Who we share information with
– Other organisations
– Other relevant third parties:
Meta and Google.
Your data protection rights
Under data protection law, you have rights including:
Your right of access – You have the right to ask us for copies of your personal data.
Your right to rectification—You have the right to ask us to rectify personal data you think is inaccurate and to complete information you think is incomplete.
Your right to erasure—In certain circumstances, you have the right to ask us to erase your personal data.
Your right to restriction of processing—In certain circumstances, you have the right to ask us to restrict the processing of your personal data.
Your right to object to processing – You have the right to object to processing your personal data in certain circumstances.
Your right to data portability – You have the right to ask that we transfer the personal data you gave us to another organisation or to you in certain circumstances.
Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent.
You don’t usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you.
To request data protection rights, please contact us using the contact details at the top of this privacy notice.
How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint
Klarna
In order to be able to offer you Klarna’s payment options, we will pass to Klarna certain aspects of your personal information, such as contact and order details, in order for Klarna to assess whether you qualify for their payment options and to tailor the payment options for you.
General information on Klarna you can find here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna’s privacy policy.
Last updated
21 May 2024
