Privacy Policy

Big Business Events Customer Privacy Notice

This privacy notice tells you what to expect us to do with your personal information.

Our contact details:


18 Hoffmanns Way, Chelmsford, Essex, CM1 1GU, GB





What information we collect, use, and why

We collect or use the following information to provide services and goods, including delivery:

– Names and contact details

– Website user information (including user journeys and cookie tracking)

We collect or use the following information for service updates or marketing purposes:

– Names and contact details

Lawful bases

Our lawful bases for collecting or using personal information to provide services and goods are:

– Consent

Our lawful bases for collecting or using personal information for service updates or marketing purposes are:

Legitimate interest:

Legitimate Interest for Collecting or Using Personal Information for Service Updates or Marketing Purposes We collect and use personal information for product updates and marketing purposes based on our legitimate interests. 

This approach balances the benefits to our users, our organisation, and the community while ensuring we do not unfairly prioritise our needs over those of the individuals involved. 

Benefits to Individuals: Improved Services: The information we collect helps us understand our users’ preferences and needs, allowing us to tailor our services to better meet their expectations and enhance their overall experience. 

Timely Updates: Users receive important updates about our services, informing them about new features, improvements, or changes that might affect their usage. 

Relevant Marketing: Our marketing communications are more relevant and valuable to users, as they are based on their interests and past interactions with our services. 

Benefits to Our Organisation: 

Enhanced Engagement: We can increase engagement and satisfaction by providing users with relevant and timely information, leading to a more robust and loyal customer base. 

Efficient Resource Allocation: Understanding user preferences helps us allocate our resources more effectively, focusing on areas that bring the most value to our users and business. 

Competitive Edge: Personalised marketing and service updates help us stay competitive in the market by more accurately addressing user needs than generic approaches. 

Balancing Benefits and Risks: 

Data Minimisation: We only collect the personal information necessary for the specific purpose, reducing the potential risks associated with data collection and use. 

Transparency and Control: Users are informed about what data we collect and how it will be used. They can opt-out or customise their preferences regarding service updates and marketing communications. 

Data Security: We implement robust security measures to protect the personal information we collect, ensuring it is stored and processed safely. 

Regular Assessments: We periodically assess our data collection practices to ensure they remain necessary and proportionate, making adjustments as needed to align with best practices and regulatory requirements. 

Where we get personal information from

– People directly

Who we share information with

– Other organisations

– Other relevant third parties:

Meta and Google.

Your data protection rights

Under data protection law, you have rights including:

Your right of access – You have the right to ask us for copies of your personal data.

Your right to rectification—You have the right to ask us to rectify personal data you think is inaccurate and to complete information you think is incomplete.

Your right to erasure—In certain circumstances, you have the right to ask us to erase your personal data.

Your right to restriction of processing—In certain circumstances, you have the right to ask us to restrict the processing of your personal data.

Your right to object to processing – You have the right to object to processing your personal data in certain circumstances.

Your right to data portability – You have the right to ask that we transfer the personal data you gave us to another organisation or to you in certain circumstances.

Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent.

You don’t usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you.

To request data protection rights, please contact us using the contact details at the top of this privacy notice.


How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:           

Information Commissioner’s Office

Wycliffe House

Water Lane




Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint


In order to be able to offer you Klarna’s payment options, we will pass to Klarna certain aspects of your personal information, such as contact and order details, in order for Klarna to assess whether you qualify for their payment options and to tailor the payment options for you.

General information on Klarna you can find here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna’s privacy policy.


Last updated

21 May 2024

Reasons to use DivideBuy

No hidden fees and 0% interest APR

Spreading the cost of your order will not cost you a penny more than paying for it upfront.

96% approval rate

Our unique lending model allows us to offer Interest-Free Credit to more people.

Quick application

Complete the 60 second application and receive an instant decision.

No paperwork required

All documents are in digital format and signed using e-signature.

Look out for the DivideBuy button

DivideBuy is an Interest-Free Credit provider. In partnership with our retailer, we bring you 0% APR credit for selected products online, in-store or over the phone. You can Spread the Cost on one or multiple qualifying items online by simply clicking the DivideBuy button.

You can choose instalment options from 3 to 12 months depending on the value of your purchase and the retailer. Your application will take just 60 seconds to complete and we will provide an immediate decision allowing you to complete your purchase. Once approved, you electronically sign your agreement and the retailer will process your order.

With your DivideBuy account you get access to these great features:

  • Exclusive offers from our Retail Partners
  • Quick checkout with hundreds of Retail Partners
  • View your credit agreement
  • View your instalment amounts and dates
  • Review your payment history

To access your account or to find out more about DivideBuy, visit dividebuy.co.uk.

Alternatively, call our Customer Service Team who are available on 0800 085 0885.


What are the requirements for credit?

  • Be aged between 18 and 75
  • Be a permanent UK resident and have lived at your address for longer than one year
  • Have a debit or credit card
  • Have a valid UK telephone number

Will a credit check be performed?
Yes. DivideBuy uses a third-party credit reference agency to perform a credit check. This is used in combination with your entered details and our own unique algorithm to assess affordability.

Will I have to pay a deposit?
Your first instalment is payable on completion of your order. In some instances, you may be required to pay a deposit based on a combination of your credit score, size of order and number of instalments selected.

How many instalments can I Spread the Cost over?
Depending on the total value of your order and the Retail Partner, you may be able to Spread the Cost up to 12 monthly instalments.

What happens if I want to end my agreement early?
DivideBuy offers the option to repay the remaining balance on your account at any point with no additional charges or fees to pay. You can do this by logging into your DivideBuy account on our website or by calling the Customer Service Team on 0800 085 0885.

Are there any other charges or fees?
There is 0% APR interest and no setup charges, cancellation or hidden fees. DivideBuy reserve the right to add late payment fees to your account in the event of you missing payments. This is all explained in your credit agreement before you complete the checkout process.


Instalment Plans are provided by DivideBuy (DivideBuy is a trading name of Rematch Credit Limited, company number 08097204. Credit subject to status and age. Terms & conditions apply. Dependent on your credit score, you may be asked to pay a deposit or assign a guarantor. Rematch Credit is authorised by the Financial Conduct Authority, registered number 626266.)